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“Roadie are amazing. I totally recommend them. They’re great to work with and super responsive and helpful.”
Director of Engineering
Snyk
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Frequently asked questions
- Is Roadie SaaS or on-prem?
Both.
Most Roadie customers accessing our product via our SaaS portal. We have been running a SaaS version of Backstage since 2020 and it is every bit as customizable and secure as self-hosting Backstage.
We are also working on a self-hosted version of Roadie called Roadie Local. This is a locally runnable version of Roadie that can run on a single machine or be deployed on-prem in a private cloud.- Does Roadie support custom plugins?
Yes. Write a native Backstage plugin as normal and use our CLI to publish it to Roadie. It stays private to your company. Read more in our docs.
- Where is Roadie data stored?
- All data is stored within the EU and is encrypted at rest using AES-256 encryption algorithm. AWS KMS is used to manage and protect the encryption keys. Data is backed up to AWS S3 at least once per day.
- What level of support does Roadie provide?
- Growth plan customers gets a shared Slack or MS Teams channel. We pride ourselves on our responsiveness. We also deeply value customer feedback and prioritize your requests in our roadmap.
- Do you have a status page?
Our status page can be found at https://status.roadie.io/.
- How does Roadie count developers?
- We count "contributing users". These are developers who write the code which is tracked in the software catalog. People who don't write code can log in for free.
- How can Roadie connect back to our infrastructure?
Roadie Backstage plugins can securely connect back to your infrastructure APIs via a variety of mechanisms like OAuth2, token authentication by using a broker service. Learn more about how Roadie connects to your tools .
- What source control tools does Roadie support?
- We support GitHub Cloud and on-prem, GitLab Cloud and on-prem, BitBucket Cloud and Server, and Azure DevOps
- Has Roadie gained a SOC2 compliance?
Yes. Roadie has achieved SOC2 Type 2 compliance. You can read more about this on our blog.
- Is Roadie customizable?
- Roadie is extremely customizable. You can edit layouts, add and remove plugins, change the theme, run arbitrary code with the scaffolder, write your own plugins and more.