FAQs | Roadie

WhitepaperSelf-hosting Backstage vs managed Backstage

Get a Demo

Frequently asked questions

Is Roadie SaaS or on-prem?: Roadie is SaaS and is every bit as customizable and secure as self-hosting Backstage.
Does Roadie support custom plugins?: Yes. Write a native Backstage plugin as normal and use our CLI to publish it to Roadie. It stays private to your company. Read more in our docs.
Where is Roadie data stored?: All data is stored within the EU and is encrypted at rest using AES-256 encryption algorithm. AWS KMS is used to manage and protect the encryption keys. Data is backed up to AWS S3 at least once per day.
What level of support does Roadie provide?: Growth plan customers gets a shared Slack or MS Teams channel. We pride ourselves on our responsiveness. We also deeply value customer feedback and prioritize your requests in our roadmap.
Do you have a status page?: Our status page can be found at https://status.roadie.io/.
How does Roadie count developers?: We count "contributing users". These are developers who write the code which is tracked in the software catalog. People who don't write code can log in for free.
How can Roadie connect back to our infrastructure?: Roadie Backstage plugins can securely connect back to your infrastructure APIs via a variety of mechanisms like OAuth2, token authentication by using a broker service. Learn more about how Roadie connects to your tools .
What source control tools does Roadie support?: We support everything except GitLab. Request a demo to learn more.
Has Roadie gained a SOC2 compliance?: Yes. Roadie has achieved SOC2 Type 2 compliance. You can read more about this on our blog.
Is Roadie customizable?: Roadie is extremely customizable. You can edit layouts, add and remove plugins, change the theme, run arbitrary code with the scaffolder, write your own plugins and more.