Off-boarding users

Published on June 19th, 2026

Introduction

When a user leaves your organization or no longer needs access to Roadie, it is important to remove them from your Roadie tenant. Without doing so, any API tokens they have created will remain active.

Step 1: Visit the User Management page

Navigate to Administration > User Management in the sidebar.

Step 2: Delete the user

Find the user you want to off-board in the users list and delete them. This will:

  1. Revoke their ability to log in to your Roadie tenant.
  2. Invalidate any User Tokens they have generated for API access.

Important: API token security

User tokens are tied to a personal Roadie account. When a user is deleted from your tenant, their tokens are invalidated. If you skip this step, the departed user's API tokens will continue to work, potentially allowing unauthorized access to your Roadie APIs.

Service tokens are not affected by user off-boarding since they are not tied to any individual user account.

Checklist

  • Remove the user from your identity provider (Okta, Google Workspace, etc.)
  • Delete the user from the Roadie User Management page
  • Rotate any shared credentials or service tokens the user had access to